SMS Privacy Policy

Last Updated: 03-10-2026

This SMS Text Messaging Privacy Policy explains how Cockey, Brennan & Maloney, PC ("we," "our," "us") collects, uses, and protects personal information specifically related to our SMS/text messaging communications program.

1. Information We Collect Through SMS

Through our SMS program, we may collect:

Your mobile phone number
Your name (if provided)
Any information you choose to send via text messages
Delivery and interaction data (such as message status or carrier information)

2. How We Use SMS-Related Information

We use SMS information solely to:

Send appointment reminders
Notify you of document needs or updates
Provide customer-service-related messages
Respond to questions you submit via SMS

We do not use SMS data for advertising or marketing.

3. Sharing of SMS Information

We do not sell, rent, or share SMS contact information with third parties for marketing purposes.

We may share SMS-related data only:

With our SMS service provider (Cytracom) to deliver messages
As required by law, court order, or regulatory authorities
With your explicit authorization

Our SMS provider is contractually required to protect your information and use it only to facilitate messaging.

4. Your Choices & Controls

You may:

Opt out at any time by replying STOP
Request help at any time by replying HELP
Contact our office to update your mobile number or change communication preferences

Opting out of SMS does not affect your ability to receive service through other communication channels.

5. Data Security

We take reasonable administrative, technical, and physical precautions to protect information transmitted through our SMS program, including:

Secure transmission channels
Access-controlled systems
Monitoring for unauthorized access

While SMS cannot be guaranteed completely secure, we avoid sending highly sensitive personal or financial information via text.

6. Data Retention

SMS records may be retained for:

Customer service history
Documentation of communications
Compliance with legal, regulatory, or auditing requirements

Messages are retained only as long as needed for these purposes and then securely deleted.

7. Changes to This SMS Privacy Policy

We may update this SMS-specific Privacy Policy at any time. Updates will be made available upon request or on our website if applicable.

8. Contact Information

If you have questions about this SMS Privacy Policy, please contact:

Cockey, Brennan & Maloney, PC
313 Lemmon Hill Ln, Salisbury, MD 21801
410-546-1750